COMPLAINT PROCESS


IF YOU EXPERIENCE A PROBLEM OR FAULT WITH A FREMCO PRODUCT OR MACHINE, OUR GOAL IS TO GET YOU UP AND RUNNING AS SOON AS POSSIBLE.

Customer complaint process


If you have a complaint in regard to your warranty or in general, we have a certain process that is always being followed. This process is illustrated in the three phases below:


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1. Information

In order to process your complaint, it is important for us to know certain information.

Please download and fill in the customer complaint form beneath.

Download complaint form
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2. Processing

When you have sent the form to sales@fremco.dk, we start processing it. In this phase, we extract warranty information among other things to see if you have claimed your extended warranty.

We always strive to answer as soon as possible, and always within five (5) working days.

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3. Finding a solution

In the last phase having processed your customer complaint form, we will reach out to start a dialogue with you to find the best solution.

There are different actions depending on the type of complaint. Our goal is to get you up and running again as soon as possible.

 

36 MONTHS EXTENDED WARRANTY

When purchasing a Fremco fiber blowing machine, you automatically get our 12 months warranty.
To gain your additional 24 months warranty, you have to claim it within the first quarter of your purchase.

Learn more